This is a question I have been thinking about for some time now. The results of decisions are not always clearly good or bad, and most of them have a different long-term impact. But in the long term, a lot of other decisions alter the end result.
There are also multiple levels of the effect. How does it effect performance, loyalty, people’s emotions, etc.
It is not easy to separate clearly the effect of a decision/act. What are your experiences? How can be something like this measured?